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Hi! My name is Joe Zollo and I’m an Information Technology Professional. This website will give you some insight into my skill and experience.

What I Believe

Information Technology, at its core, is all about helping people. Modern technology has given us ways to empower and enhance our lives. Our jobs as IT professionals is to help people understand and use that technology.

Certifications

  • MCSA: Windows Server 2008 & R2
  • MCTS: Windows Server 2008 & R2  – Active Directory
  • MCTS: Windows Server 2008 & R2 – Network Infrastructure
  • VMware Certified Associated – Data Center Virtualization
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • CompTIA Server+

Core Skills

  • Vulnerability & Threat Assessment w/Nessus
  • IaaS: Amazon Web Services, Azure
  • Active Directory, DNS, DHCP, ADFS, Group Policy
  • Enterprise WiFi: Ubiquiti, Meraki, Ruckus
  • Virtualization: VMware/Hyper-V/KVM
  • Containers: Docker, Kubernetes
  • Configuration Management: Chef, Puppet, Ansible
  • Compliance: HIPAA, PCI-DSS
  • Database: Microsoft SQL Server, MySQL/MariaDB/PostgreSQL

Experience

Sr. Site Reliability Engineer (Senior MTS) / VMware, Inc. / Sandy Springs, GA

  • Job Code changed to Site Reliability Engineer in Oct. 2019
  • Support End User Computing R&D
  • Development and maintenance of internal applications

R&D Infrastructure Engineer (MTS) / VMware, Inc. / Sandy Springs, GA

  • Support End User Computing R&D Lab Infrastructure
  • Development and maintenance of internal applications
  • Assist technical marketing team with reference architecture
  • Utilized Ansible and Infrastructure As Code concepts
  • Received EUC MVP Award for Q2FY19

Director of IT Services / CNR Technologies / Woodstock, GA

  • Hybrid Role: 70% Technical / 30% Management
  • Designed and taught security awareness training courses for large groups of non-technical users. Heavy focus on multi-factor authentication, social engineering and password best practices.
  • Designed and implemented standardized deployment guidelines for Active Directory/Group Policy environment.
  • Developed and led information security program to combat modern threat landscape. Worked with new and existing customers to perform compliance audits, penetration testing, and vulnerability assessments.
  • Designed a comprehensive product stack including servers, firewalls, WiFi, antimalware and backup/recovery.
  • Implemented SSO (ADFS 2.0/3.0, AAD Seamless SSO) & IDAM solutions for customers, integrating their existing on-premises or cloud-based directory platform (LDAP/AD/AzureAD).
  • Designed Windows/Linux based cloud infrastructure to host customer applications (accounting, ERP, phone systems, etc) in a SaaS environment. Utilized Chef playbooks for automation where possible.
  • Developed various PowerShell/Bash scripts to heavily automate business processes, including vulnerability management, operating system hardening and system health checks.
  • Utilized analytics gathered from PSA/CRM systems to optimize workflows & target key areas for improvement.
  • Responsible for managing all engineering team resources, searching for and interviewing new talent as needed.
  • Led implementation of PSA/CRM/Project Management/Ticket system (Accelo) – utilized automation to drastically increase revenue, customer satisfaction, and decrease employee overhead/administrative work.
  • Performed yearly employee performance evaluations, recommended for raises, terminations and promotions.

Senior Systems Engineer / CNR Technologies / Woodstock, GA

  • Administer the systems and networks of over 100 business customers in a wide variety of industries such as healthcare, construction, manufacturing, flooring, legal and financial services.
  • Provide consulting to corporate customers on IT solutions and infrastructure including but not limited to network design and development, information security, as well as technology upgrades that successfully meet the budget requirements and goals of customers.
  • Built and presented detailed project plans and proposals for large scale IT projects for our customers.
  • Develop and participate in VIP customer support program, providing high level IT support to executives, CEO’s and business owners.
  • Provide daily support to customers with fully virtualized environments (vSphere & Hyper-V).
  • Designed highly redundant, highly available infrastructure using vSphere HA, DRS, & shared storage (SAN).
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Deployed Servers
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Tickets Solved
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Happy Customers
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Successful Projects

        
 

Personal Projects / Homelab

  • Utilized pfSense routing/firewall platform (FreeBSD) to run Suricata and Snort at the ingress/egress point for intrusion detection and prevention.
  • Built internal Active Directory domain/certificate infrastructure with sync and SSO to Office 365/Azure AD.
  • Maintain personal Office 365 E3 (Zollo.xyz) and G-Suite Business (Zollo.net) subscriptions for internal/testing use.
  • Created secure, isolated VLANs for guest and IOT device traffic – applied traffic shaping and firewall rules to limit and inspect ingress/egress traffic.
  • Created a fully redundant and highly available virtual server infrastructure (3 hypervisors) using a mix of Windows and Linux operating systems, running on Dell PowerEdge hardware.
  • Built and maintained an on-premises web server running a powerful application stack (Ubuntu LTS: Nginx, MariaDB and PHP) for hosting a variety of WordPress sites. Automated SSL certificate renewal via crontab (Let’s Encrypt CA) and tweaked configuration to enforce strict TLS-only communication.

Contact Me

Have questions? Email Me!

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